Frequently Asked Questions

How do I know if a Frontier outage is affecting my area?

Check the live map on our homepage or your city's page — report pins colored red are from the last 48 hours. You can also enter your zip code on our outage check page to jump straight to your city's reports.

How do I report a Frontier outage?

Go to our report page, choose your city or enter your zip code, select what's not working, and submit. It takes under a minute and doesn't require creating an account.

Is this an official Frontier Communications website?

No. This site is an independent, community-driven outage tracker built from user-submitted reports. For account issues, billing, or official support, contact Frontier directly at 800-921-8101.

Why isn't my city listed?

We currently track 102 cities across the states Frontier serves. If your city isn't listed yet, you can still submit a report using the zip code option on our report page, and we may add your city as more reports come in from your area.

How long do reports stay on the map?

Reports are shown for 30 days. They're color-coded by age: red for the last 48 hours, blue for the last 7 days, and green for anything older, so you can tell at a glance whether an issue is likely still ongoing.